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Frequently asked questions
Privacy Policy
At Easential, your privacy is our priority. We are committed to protecting the personal information you share with us and ensuring that your data remains secure
Order Tracking & Delays
You will receive a tracking link via email once your order is shipped. While we strive to deliver on time, delays may occur due to weather conditions, holidays, or logistical issues. We appreciate your patience
Cancellation and Refund Policy
Order Cancellation:
Orders can be cancelled within 1 hour of placement if they have not been processed.
Contact our support team immediately at shopeasential@gmail.com for cancellation requests.
Returns & Refunds:
Products can be returned within 7 days of delivery if they are unused and in original packaging.
Items not eligible for return: Custom-made products, clearance items, or items damaged due to misuse.
Refund Process:
Once the return is approved and received, refunds are processed within 5-7 business days.
Refunds will be issued to the original payment method.
Terms and Conditions
1. Account Registration: Customers are responsible for maintaining the confidentiality of their account and password
2. Product Descriptions: We strive to ensure product descriptions and images are accurate. However, minor variations may occur
3. Pricing and Payment: All prices are listed and are inclusive of applicable taxes unless otherwise stated. We accept major credit/debit cards and online payments
4. Order Acceptance: We reserve the right to cancel or refuse any order for any reason, including errors in product information or pricing
5. Limitation of Liability: Essential shall not be liable for any indirect, incidental, or consequential damages related to product use or website access